Customer Service Coverage
We catch every enquiry — so you don't have to.
You're elbow-deep in a screen replacement and the phone rings. It's 7pm and a customer DMs you about a battery quote. Reforge Media handles it — calls, emails, messages — so no lead ever goes cold.
Phone Calls
Missed calls answered promptly. We take the details, answer common questions, and book or hand off enquiries so you pick up where we left off.
Emails
Quotes, booking requests, and general enquiries replied to in minutes — not hours. Professional tone, consistent branding.
Messages
Instagram DMs, Facebook Messenger, WhatsApp — wherever customers reach out, we're there with a fast, helpful response.
How it works in practice
Your phone rings while you're repairing
We pick up, answer all the common questions, take the customer's details, and note the issue.
A DM comes in at 7:42pm
We reply with pricing info and book a slot for tomorrow.
An email asks for a quote
We send a professional response with your pricing within minutes.
You're closed on Sunday
We still catch and respond to every enquiry that lands.
After-hours coverage
Evenings, weekends, and when you're with a customer.
No lead goes cold
Average response time measured in minutes, not hours.
Seamless handoff
We log everything — you see the full thread when you take over.
Stop losing jobs to missed calls.
Every unanswered enquiry is a repair job going to the shop down the road. Let's make sure that stops.
Book a free strategy call